Terracotta & Twine is committed to keeping the trust of visitors to my website. Any data you give me will be used only in the ways I specifically state. Please read the rest of this policy to find out why your data is collected, how it's used and when it is disclosed.
I use a third party service, Google Analytics, to collect internet log information and details of how users are interacting with my website. This is for my own purposes to find out which pages are performing well and to research how people are discovering my website. I don't access your personal data using Google.
Any personal data I collect through my website that identifies you will be very clear and you will have the right to opt out of giving me this data at any time.
You can contact me by emailing firstname.lastname@example.org
DATA COLLECTED ABOUT YOU
Personal data is any data from which a person could be identified. I may collect, use and store the following kinds of personal data about you:
Identity - first name, last name, title.
Contact - billing address, delivery address, email address, telephone number, social media accounts.
Financial - bank account and card details. Payment details are processed by Stripe and / or Paypal, dependant on what you choose at check out. They each have their own privacy policies.
Transactions - records of payments to and from yourself, records of other products you've purchased from my website.
Technical - IP Address, browser type and version, location, operating system and platform
Social - any public mentions you make of Terracotta & Twine on your social media accounts
FAILING TO PROVIDE PERSONAL DATA
If I need to collect personal data which you fail to provide this when requested, I may be unable to carry out the contract I am attempting to enter with you (eg. providing you with products you have ordered). If this happens, I might have to cancel the order but will notify you at the time, if I am able.
HOW YOUR DATA IS COLLECTED
Your personal data is collected by Terracotta & Twine when you do the following things:
Emailing, filling out contact forms or interacting with Terracotta & Twine on social media
Order a product
Visit the website if your browser is set to allow cookies and google analytics
HOW I USE YOUR DATA
Your personal data will only be used in the following ways:
To carry out the contract we have entered into (eg. to sell and deliver my products to you)
To enter you in any competitions you enter
To communicate with you about your orders
To communicate with you regarding the use of your social media content where it relates to Terracotta & Twine
Where I need to comply with the law (eg. if documents were requested by HMRC)
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
DISCLOSURE OF PERSONAL DATA
Your personal data is only shared outside of Terracotta & Twine for the following reasons:
Payment - payments are processed via Stripe or Paypal depending on what you choose at checkout. You can find their privacy policies here: Stripe, Paypal.
Postage - your name and address will be shared with Royal Mail for the delivery of your order.
Competitions - if I host a joint competition with a third party business, any details provided to enter would be shared between both business'
I will hold your data for a maximum of 3 years unless you request that I remove it before then.
ACCESSING YOUR PERSONAL INFORMATION
You are entitled to access the personal information I hold on you. You can send your subject access request to email@example.com and I will respond to your request within 1 month.