Privacy Policy

Terracotta & Twine is committed to keeping the trust of visitors to my website. Any data you give me will be used only in the ways I specifically state. Please read the rest of this policy to find out why your data is collected, how it's used and when it is disclosed.

Website Visitors


I use a third party service, Google Analytics, to collect internet log information and details of how users are interacting with my website. This is for my own purposes to find out which pages are performing well and to research how people are discovering my website. I don't access your personal data using Google.

Any personal data I collect through my website that identifies you will be very clear and you will have the right to opt out of giving me this data at any time. 

Controller


Terracotta & Twine is the controller and responsible for your personal data (referred to as “Terracotta & Twine” or “me” or "I" in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact me using the email address below.

Contact Details


You can contact me by emailing hello@terracottaandtwine.com

Changes To The Privacy Policy


I keep my privacy policy under regular review. Any changes will come into effect as soon as they are published here and this section will be updated to inform you that these changes have been made. (Published 23.08.2020)

Third-Party Links


I may put links to third-party websites, plug-ins or applications on my website. Clicking those links might allow third parties to collect their own data about you. I am not responsible for their privacy policies and suggest you read the privacy policy of all websites.

Data Collected About You


Personal data is any data from which a person could be identified. I may collect, use and store the following kinds of personal data about you:

  • Identity - first name, last name, title.

  • Contact - billing address, delivery address, email address, telephone number, social media accounts.

  • Financial - bank account and card details. Payment details are processed by Stripe and / or Paypal, dependant on what you choose at check out. They each have their own privacy policies.

  • Transactions - records of payments to and from yourself, records of other products you've purchased from my website.

  • Technical - IP Address, browser type and version,  location, operating system and platform 

  • Social - any public mentions you make of Terracotta & Twine on your social media accounts 

Failing To Provide Personal Data​

If I need to collect personal data which you fail to provide this when requested, I may be unable to carry out the contract I am attempting to enter with you (eg. providing you with products you have ordered). If this happens, I might have to cancel the order but will notify you at the time, if I am able.

How Your Data Is Collected


Your personal data is collected by Terracotta & Twine when you do the following things:

  • Emailing, filling out contact forms or interacting with Terracotta & Twine on social media

  • Order a product

  • Visit the website if your browser is set to allow cookies and google analytics

How I Use Your Data


Your personal data will only be used in the following ways:

  • To carry out the contract we have entered into (eg. to sell and deliver my products to you)

  • To enter you in any competitions you enter

  • To communicate with you about your orders

  • To communicate with you regarding the use of your social media content where it relates to Terracotta & Twine

  • Where I need to comply with the law (eg. if documents were requested by HMRC)

Cookies


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Disclosure Of Personal Data

Your personal data is only shared outside of Terracotta & Twine for the following reasons:

  • Payment - payments are processed via Stripe or Paypal depending on what you choose at checkout. You can find their privacy policies here: Stripe, Paypal.

  • Postage - your name and address will be shared with Royal Mail for the delivery of your order.

  • Competitions - if I host a joint competition with a third party business, any details provided to enter would be shared between both business'

Data Retention

I will hold your data for a maximum of 3 years unless you request that I remove it before then.

Accessing Your Personal Information

 

You are entitled to access the personal information I hold on you. You can send your subject access request to hello@terracottaandtwine.com and I will respond to your request within 1 month.